ShoreTel 11.1 263
A
PPENDIX
A
International Planning and
Installation
This chapter provides detailed information about voice switches, operating systems, and
features that are supported when the ShoreTel system is used outside the United States of
America.
A.1 Software and Feature Support
For information concerning software and feature support throughout the world, refer to
the ShoreTel 11.1 Country Availability chart located at
http://partners.shoretel.com/product_sales_tools/releases/downloads/
shoretel_11.1_country_availability.pdf
A.2 Language Packs
Language packs within the ShoreTel system define the language used in the following three
independent parts:
Voice prompts (Voice mail, Auto Attendant, system announcements)
Telephone User Interface (telephone display and ShoreTel Communicator
interface)
Online help for ShoreTel Communicator
Language pack availability affects the behavior of the system in the following areas:
Site
Trunk
Workgroup
Auto Attendant
Voice Mail
User
ShoreTel Communicator
Director panels that program language options include:
Edit Site panel: The Edit Site panel, shown in Figure A-1, specifies the language
pack used by the Backup Auto-Attendant (BAA).
To access the Edit Site panel, select Administration -> Site from the main menu,
then click on the name of the desired site.
Workgroup panel: The Workgroup panel, shown in Figure A-2, specifies the
language that the system uses for playing prompts to inbound callers.
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