Planning and Installation GuideChapter 2: System Overview
42
Table 2-2 provides a summary of the ShoreTel system capacity
Component Capacity Notes
System
Sites 500 Exact number varies by configuration.
Switches 100/site
500/system
100/server
Exact number varies by configuration.
Route Points 300/server This is per server
Analog Ports 5,000 Exact number varies by configuration.
IP Phones 10,000 (max) Exact number varies by configuration. See Server capacity table.
Simultaneous Calls 5,000 5,000 calling 5,000.
Busy Hour Call Completion 50,000 Depending upon server configurations
Users
Users 10,000
– Port Based Users 5,000
– IP Phone Users 10,000
– Virtual Users 1,000/server
User Groups 250
Telephony Permissions 100
Call Permissions 100
Voice Mail Permissions 100
Trunks
Trunks 5,000
Trunk Groups 250
Number of Trunks/TG 500
Servers
Number of servers 21 1 main, 20 distributed (for voice mail, auto-attendant, messaging,
directory, configuration services, and desktop call control). Each
server is certified to support up to 1,000 users.
Number of VMBs 100
Number of 3rd Party SIP
Servers
20
Media streams (G.711 per
server)
254 Simultaneous voice mail sessions, for example.
Media streams (G.729 per
server)
Media
streams
(G.729 per
server)
Media streams (total) 6,234 21 servers x 254 media streams per server. Workgroups can exisit
now in any DVS + 100 VMB x 9 streams per VMB.
Vo i c e M a i l
Mailboxes (total) 10,000 These can be distributed across the servers.
Mailboxes (per server) 3,000
Table 2-2 ShoreTel System Capacity
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