Chapter 2: System Overview Planning and Installation Guide
ShoreTel 11.1 43
Storage Unlimited Restricted by the size of disk available (1 hour of voice mail per 30
MB of disk storage).
Auto-Attendant
Menus (total) 1,000 Every server has every menu.
Hunt Groups
Hunt groups per switch 8
Total hunt group members
per switch
16
Workgroups
Workgroups (total) 128
Members per workgroup 300 Top down, round robin, and longest idle hunt pattern.
WG Agents (total per
system)
300
WG Agents 16 Simultaneous ring.
Calls in Queue per Queue 254/server Overflow is directed to the workgroup backup extension.
BHCC/system without
reports during business hrs
Large HW =
10K / Med
HW = 5K /
Small HW =
1K
See Server HW specs for size & traffic considerations
BHCC/system with reports
during business hrs
Large HW =
5K / Med
HW = 1K /
Small HW =
not supported
See Server HW specs for size & traffic considerations
Max # of PCM's in WG
server
300
Paging Groups
Paging Groups (total) 300/system
Paging Group Members 300/system
Max # of simultaneous
pages
100/server
Account Code
Account Code (per system) Account
Code (per
system)
Call Detail Record
Storage 1.5 GB
(MySQL has
a capacity of
64TB)
500,000 workgroup calls, OR
1.5 million extension-to-extension calls, OR
1.0 million combined call records
Implementing a database of this size typically requires 4.0 GB of
disk space, including disk space for the main database (1.5 GB), the
archive database (1.5 GB), and temporary space required to
generate reports (1.0 GB).
ShoreTel Communicator
Component Capacity Notes
Table 2-2 ShoreTel System Capacity
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