Chapter 6: Dialing Plan Planning and Installation Guide
ShoreTel 11.1 87
6.3.2.11 End Digit Collection (#)
In some cases, digit collection ends after a timeout period. To bypass the timeout and route
the call immediately, dial pound (#).
6.4 Define Digit Manipulation
Once the route decision has been made, the call is passed to the trunk. The dialed number,
which is normally passed within the system in canonical format, is examined and
manipulated based on the trunk group configuration. This ensures that the number can be
properly received by the service provider.
First, the trunk access code dialed by the user is removed. If the number is in canonical
format (local, long distance, ERC, international), digit manipulation can occur. If the
number is unroutable (n11, ECS, operator, and vertical service code numbers) digit
manipulation (other than the dial-out prefix) is not applied.
To specify trunk digit manipulation:
Step 1 Open the Trunk Digit Manipulation page, shown in Figure 6-4.
Step 2 Select the options and specify numbers as needed, using Table 6-3 as a guide.
Figure 6-4 Digit Manipulation on the Trunk Group Edit Page
Option Description Example
Remove leading 1 from
1+10D
This option is required by some long-distance service
providers that only accept numbers dialed as 10 digits.
AT&T typically only
supports 10-digit dialing.
Remove leading 1 for
Local Area Codes
This option is required by some local service providers
that have mixed 10-digit and 1+10 digit dialing in the
same area code. Local Area Codes include both the Local
Area Code and Additional Local Area Codes configured
against the trunk group.
Atlanta has three local area
codes that must be dialed as
10 digits.
This could also be called
“Dial 10 digits for Local
Area Codes.”
Dial 7 digits for Local
Area Code
This option is required by some local service providers
that have mixed 10-digit and 1+10 digit dialing in the
same area code.
Massachusetts and Maine.
Table 6-3 Digit Manipulation Options
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