30 ShoreTel Communicator for Mac ShoreTel 14.2
ShoreTel Communicator for Mac Placing a Call on Hold
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To route a call to voice mail, navigate to the Active Call area, and click the To VM icon associated with
the call.
Placing a Call on Hold
Placing a call on hold maintains the active status of a call while suspending the conversation. This
allows you to make another call or perform other activities without losing the call.
Call details are displayed in the Active Call area, including the length of time the call has been on hold.
If you place a caller on hold and then hang up, your telephone rings once after 10 seconds to notify
you that a call is on hold. If this first reminder is ignored, your phone rings on a 60-second interval until
you either retrieve or hang up the call.
To place a connected call on hold, navigate to the Active Call area, and click the Hold icon associated
with the call.
To retrieve a call on hold, navigate to the Active Call area, and click the Unhold icon associated with
the call.
Muting a Call
Using ShoreTel Communicator for Mac, you can mute a call so that you can continue to listen to the
other party without being heard.
To mute a connected call, select the call in the Active Call area, and click the Mute icon on the
Assignment bar.
The Mute icon changes color to a bright orange.
Click the Mute icon again to unmute the call and change the icon color back to blue.
Sending Digits While on a Call
While on a call you may need to send digits, for example to specify a menu choice or enter a
conference code. Communicator for Mac provides a keypad dialer for this use; you cannot make a call
using the keypad dialer.
The keypad dialer is only available for external calls (i.e. calls that are sent to or received from outside
the ShoreTel system).
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