Saving Voice Mail ShoreTel Communicator for Mac 1
ShoreTel 14.2 ShoreTel Communicator for Mac 35
2. From the More menu, choose Reply or Reply to All.
3. Use the Reply window to create your voice mail response.
Complete the following steps to contact the sender by other methods:
1. From the Voice Mail window, select the message to which you want to response.
2. To respond by telephone, from the Contact Sender menu choose the telephone number you want
to call.
The call is placed and details on the call are displayed in the Communicator for Mac Active Call
area.
3. If you want to respond by email, from the Contact Sender menu choose the contact’s email
address.
You default email application’s window for composing email is automatically opened.
Saving Voice Mail
Saving a voice mail moves the message from the Inbox or Deleted folder to the Saved folder.
Complete the following steps to save a voice mail:
1. From the Voice Mail window, select the voice mail you want to save from the appropriate folder.
2. From the More menu, choose Save.
The message is moved to the Saved folder. Messages remain in the Saved folder until you delete
them or the maximum time limit set by your system administrator is reached.
Moving a Voice Mail into the Inbox
You can move a voice mail from the Saved or Deleted folder to the Inbox folder.
Complete the following steps to save a voice mail:
1. From the Voice Mail window, select the voice mail you want to move from the appropriate folder.
2. Choose More > Move to Inbox.
Deleting Voice Mail
Voice mail moved to the Deleted folder remains there until 2:00 a.m (server) time, at which point
ShoreTel removes all messages that are at least 6 hours old. Voice mail less than six hours old
remains in the Deleted folder until 2:00 a.m. the next day.
You can recover messages displayed in the Deleted folder right-clicking on the message, and from the
resulting menu choosing either Move to Saved Folder or Move to Deleted Folder. The message is
moved into the appropriate folder. Once the message is deleted by the system, it cannot be retrieved.
You can delete a voice message while the message is being downloaded.
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