Configuring Call Handling Modes ShoreTel Communicator for Mac 1
ShoreTel 14.2 ShoreTel Communicator for Mac 43
3. Select the appropriate options if you want warnings about how the Standard call handling mode is
being used when starting up Communicator for Mac, and then click Save.
These options are
Warn when not using Standard Call Handling Mode. A warning is displayed if the active call
handling mode is not Standard.
Warn when Standard Call Handling Mode is set to Forward Always. A warning is displayed if
the active call handling mode is Standard, and the option Forward Calls is set to Always.
4. To change the definition of a call handling mode, select the mode in the Preferences window
navigation list. Using the page for that call handling mode, select the appropriate options and then
click Save. These options are
Record Greeting. Click the Record button, and speak into your telephone handset or headset,
to record a greeting that callers hear when they reach your voice mailbox. When done, click
Stop. Use the Play button and cursor to review the recording. When satisfied with the
recording, click Save.
Note that you can have a different recorded greeting for each call handling mode.
Forward Calls. Select whether you want your calls to be forwarded Always, When no answer
or busy, or Never.
If you select either of the first two options, you can change the default destination(s) of your
forwarded calls by specifying the destination for the Always, Busy, and No Answer fields.
Matches from the directory are displayed as the text is entered. If you are specifying the
destination when a call is not answered, you can select the number of times the phone rings
before being forwarded from the Forward after field.
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