Specifying Voice Mail Options ShoreTel Communicator for Mac 1
ShoreTel 14.2 ShoreTel Communicator for Mac 47
4. Using the Escalation page, select the appropriate notification option. These options are
Notify for first unheard message. Begins escalating voice mail one at a time. The system stops
escalating a voice mail when it is marked Heard.
Notify for each new message. Escalates each voice mail, allowing for concurrent escalations.
5. If you want to modify an escalation notification profile, select the profile from the Name drop-down
menu and then use the following options
Repeat count. The number of times the escalation is repeated. Escalation is also discontinued
when the voice mail is marked as Heard.
Step number. The number of steps involved in the escalation. Each profile can have up to 10
individual steps.
Timeout. The amount of time, in minutes, that the specified phone will ring with an escalated
voice mail before the system sends a notification message.
Notify me of urgent messages only. Only voice mails marked Urgent are escalated. ShoreTel
allows callers to mark a voice mail as urgent after recording the message.
Email Notification Options. The media and email address the system uses to send an
escalated voice mail. The delivery options are
Disabled. Notification is disabled.
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